Payment & Refund Policy

This policy applies to all payments made to Aquifert Ltd (company number [●]), whose registered office is at [●], United Kingdom (“Aquifert”, “we”, “us”, “our”), including membership subscriptions, transaction margins/commissions, report and data-licence fees, and any other chargeable services on the Platform.

• Billing cycle: monthly or annually in advance, as selected at checkout or in your membership agreement.
• Auto-renewal: memberships renew automatically unless cancelled before the renewal date (see section 5).
• Free plan (AQ1): no charge; paid features are unlocked only after a successful payment.
• Price changes: we give at least 30 days’ notice of subscription price changes; the new price applies from your next renewal after the notice period.
• VAT: prices are exclusive of VAT unless stated; VAT is added at the prevailing UK rate where applicable. A VAT invoice is issued for every payment.

Payment terms for Product purchases (deposit, letter of credit, documentary collection or open account) are stated on each quotation and order confirmation. Unless otherwise agreed, invoices are payable within the stated terms in the invoice currency, free of bank charges.

Invoices are numbered sequentially (format INV-YYYY-NNNNN) and available in the Billing area of the Platform. Please quote the invoice number on all payments.

We accept bank transfer and the card/account payment methods shown at checkout. Card payments are processed by PCI-DSS-compliant providers; we never see or store full card numbers. For trade transactions we may require payment to a designated Aquifert client account notified on the invoice — always verify bank details by contacting us on a known number before paying to new account details, as we will never notify bank-detail changes by email alone.

• Monthly membership: cancel any time in the app or by emailing billing@aquifert.com; cancellation takes effect at the end of the current billing month. No partial-month refunds except as set out in section 6.
• Annual membership: cancel before the renewal date to avoid the next year’s charge. Annual fees are otherwise non-refundable except as set out in section 6.
• Orders: a confirmed order may only be cancelled with Aquifert’s written agreement and may incur costs already committed (e.g. product, freight, finance or hedging costs), which will be evidenced and invoiced.

Approved refunds are processed within 10 business days to the original payment method.

• Statutory rights: this policy does not affect any rights that cannot be excluded by law. The Platform is B2B; consumer cancellation rights generally do not apply to business customers.
• Goodwill cooling-off: new subscribers may request a full refund within 14 days of first subscribing, provided no chargeable Platform service (e.g. a sourcing request executed, report downloaded under licence, or quotation issued) has been used in that period.
• Service failure: if a paid feature is materially unavailable for more than 72 consecutive hours (excluding scheduled maintenance notified in advance), you may claim a pro-rata credit or refund for the affected period as your sole remedy.
• Duplicate or erroneous charges: refunded in full to the original payment method once verified.
• Transaction refunds (product claims) are handled under the Terms & Conditions of Trading, section 7.

Overdue amounts bear interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 4% above the Bank of England base rate plus reasonable recovery costs. We may suspend accounts and withhold deliveries while sums are overdue.

If you dispute an invoice, notify billing@aquifert.com within 14 days of the invoice date, paying any undisputed portion. Initiating a card chargeback for a valid charge may result in account suspension; please contact us first so we can resolve the issue.

Subscription fees are charged in GBP unless otherwise stated. Transaction currencies are stated on each quotation. You are responsible for any taxes, duties or withholdings applicable in your jurisdiction, other than taxes on Aquifert’s own income.

Billing queries: billing@aquifert.com. General: enquiry@aquifert.com.